Email us
For all enquiries, write to [email protected]. We usually reply within one business day.
Support
Contact the 17Tracking support team
Questions about a shipment, a carrier or a tracking result? Send us an email and our support team will get back to you within 24 hours, Monday to Saturday.
Support hours
Monday to Saturday, 09:00 – 18:00 (GMT+8). Emails received outside these hours are answered the next working day.
Parcel enquiries
Include your tracking number and the carrier name — we can then check the shipment with the exact data returned by the courier.
What to include in your message
Sending the details below helps us answer you in a single reply instead of several:
- The complete tracking number (copy it exactly as shown on your order page).
- The carrier or marketplace the parcel was shipped with, if you know it.
- The destination country and the date the label was created.
- A short description of the issue — for example "no update for 10 days".
Good to know: 17Tracking only displays the information published by the carrier. If a parcel has not been scanned yet, please allow 24–72 hours after dispatch before the first event appears.
Other ways to get answers
- Read the FAQ — most tracking questions are answered there.
- Run the tracking number again — carrier systems refresh throughout the day.
- Privacy Policy — how we handle the data you send us.
Still waiting on a parcel?
Run the tracking number once more — the carrier may have published a new scan event.